We know
premium costs are important to you, but the real cost of insurance
should be measured in the service and benefits you receive
when you have a loss.
The Mutual
Aid Association provides prompt and fair settlement of losses.
Field adjusters are assigned immediately to begin the settlement
process. MAA staff work closely with the adjuster to provide
expeditious and fair settlement and to give you needed emotional
support at a time of loss. Furthermore, MAA seeks to settle
any possible disputed claim through peaceful church arbitration
rather than through the court system.
How
do I report a claim?
During
Regular Business Hours:
- Dial 1-800-255-1243
- You will be connected with a Mutual Aid Association staff member.
For Emergency
Reporting After Hours and Weekends:
- Dial 1-800-255-1243
- Enter 40 to be connected to the Emergency Voice Mailbox.
- Leave your name and contact information.
- After completing your message, hang up. Our after-hours claim service will return your call immediately and assist you.
MAA emphasizes
loss prevention, in addition to loss settlement.
How
can I protect my property?
- Never
leave a candle unattended. Extinguish all candles before
leaving the room or going to bed for the night.
- Install
smoke alarms on every floor of your home. Replace the batteries
and test each alarm once a year.
- Install
fire extinguishers in your home and garage. Check them yearly
to ensure they are fully charged.
- Map
out and practice fire escape drills in your home.
- Have
furnace installations and chimneys inspected and cleaned
yearly.
- Use
a fireplace screen to prevent sparks from flying into a
room and igniting flames.
- Keep
your yard, bushes, and tree limbs neat and well trimmed.
- Shut
off the main water valve when you are gone from home for
the weekend or longer.
- Do
not store paint, gasoline, and other combustible liquids
near space heaters, or other sources of heat, flame, or sparks.
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